At MakeMyMsg, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how it is stored and protected, and what choices you have when using our website and services.
MakeMyMsg is a personalized cinematic visual-template platform that allows users to select a visual template, enter a name or short message, and generate personalized video content.
By accessing or using MakeMyMsg, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We collect information that is reasonably necessary to operate, maintain, secure, and improve our services.
1.1 Account and Contact Information
When you create an account, contact us, or use account-related features, we may collect:
- Name or display name.
- Email address.
- Account credentials and authentication-related information.
- Information you voluntarily provide through contact forms or support requests.
We use this information to manage accounts, communicate with users, and provide customer support.
1.2 Personalization Information
When you use our video-generation features, we may collect:
- Names or short text messages entered into template fields.
- Selected template identifiers and personalization preferences.
- Uploaded media, where an applicable feature supports uploads.
- Generation requests and associated processing information.
The text you enter is used to create the personalized visual output you request.
Please avoid submitting sensitive personal information unless it is genuinely necessary for your intended use of the service.
1.3 Generated Content and Technical Metadata
To provide the service, we may process and store:
- Generated video outputs.
- Video-rendering metadata.
- Template and generation identifiers.
- Processing status and delivery information.
- Technical information necessary to retrieve or deliver generated content.
The availability and retention of generated content may depend on the service features, account status, and applicable operational requirements.
1.4 Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device and operating-system information.
- Approximate location derived from technical information, where available.
- Pages visited and interactions with website features.
- Referring URLs.
- Access times, diagnostic information, and usage activity.
This information helps us maintain website functionality, understand service usage, detect suspicious activity, and improve performance.
2. How We Use Your Information
We use collected information for legitimate operational and service-related purposes, including:
- Creating and managing user accounts.
- Processing personalization requests.
- Generating and delivering requested video outputs.
- Maintaining access to generated content where supported.
- Processing transactions through applicable payment services.
- Providing customer support.
- Maintaining website security and preventing fraud or abuse.
- Monitoring technical performance and diagnosing errors.
- Understanding website usage and improving our services.
- Meeting applicable legal and regulatory obligations.
- Communicating important service, security, or policy updates.
We do not use the personal text submitted for a video generation request for unrelated purposes merely because it was entered into a template.
3. Cookies and Similar Technologies
MakeMyMsg may use cookies and similar technologies to support website functionality and improve the user experience. Depending on the technologies enabled on the website, these may include:
3.1 Essential Cookies
These cookies may be necessary for:
- Account authentication.
- Session management.
- Security and fraud prevention.
- Maintaining essential website functionality.
Essential cookies help the website operate correctly.
3.2 Analytics and Performance Cookies
Where analytics technologies are enabled, cookies or similar technologies may be used to understand:
- Website traffic and usage patterns.
- Page performance.
- Navigation behavior.
- Technical errors and service reliability.
Analytics information may be processed by third-party service providers acting on our behalf.
3.3 Advertising Cookies
If MakeMyMsg displays advertisements through Google AdSense or other third-party advertising services, those services may use cookies, web beacons, IP addresses, or similar technologies to provide, measure, and improve advertising.
Third-party vendors, including Google, may use cookies to serve advertisements based on a user's previous visits to this website or other websites.
Google's use of advertising cookies enables Google and its partners to serve advertisements to users based on their visits to MakeMyMsg and/or other websites on the Internet.
Users can manage personalized advertising preferences through:
- Google Ads Settings: https://adssettings.google.com/
- About Ads: https://www.aboutads.info/choices/
Advertising partners may use their own technologies and privacy practices. Their processing of information is governed by their respective privacy policies.
Where required by applicable law, advertising and non-essential tracking technologies will be subject to the appropriate consent or preference mechanism.
3.4 Managing Cookies
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect account access or certain website features.
Where a consent management mechanism is available, you can use it to review or change your cookie and advertising preferences.
4. Third-Party Services and Data Sharing
We may use trusted third-party service providers to operate and support MakeMyMsg. Depending on the features being used, these providers may include:
- Hosting and infrastructure providers.
- Video-rendering and processing infrastructure.
- Analytics and performance monitoring providers.
- Payment processing providers.
- Authentication and security providers.
- Customer support and communication services.
- Advertising providers, if advertising is enabled.
These providers may process information necessary to perform services on our behalf or provide their own services under their respective terms and privacy policies. We aim to share only the information reasonably necessary for the relevant purpose.
4.1 Google Advertising Services
If Google AdSense or other Google advertising products are used on MakeMyMsg, Google and its advertising partners may collect or receive information through cookies, web beacons, IP addresses, or similar technologies to:
- Deliver advertisements.
- Measure advertising performance.
- Limit repeated advertisements.
- Provide personalized or non-personalized advertising, as applicable.
- Detect invalid traffic and protect advertising systems.
Google's advertising practices are described in Google's Privacy Policy: https://policies.google.com/privacy
Users can review or manage Google's advertising settings at: https://adssettings.google.com/
For additional information about interest-based advertising choices, users may visit: https://www.aboutads.info/choices/
4.2 Other Third-Party Advertising Vendors
If other advertising vendors or ad networks serve advertisements on MakeMyMsg, we will provide relevant information about those vendors and links to their privacy information or available opt-out mechanisms as applicable. Users should review the privacy policies of those third parties to understand their data practices.
4.3 Payments
Where paid services or credits are offered, payment transactions may be processed by external payment service providers. Payment providers may collect and process transaction and billing information under their own privacy policies.
We do not intend to collect payment-card information beyond what is necessary for the payment functionality provided through the relevant payment service. The applicable payment provider's checkout and privacy disclosures should be reviewed before completing a transaction.
5. How We Share Information
We do not sell personal information for monetary consideration.
We may disclose information in limited circumstances, including:
- To service providers necessary to operate the platform.
- To payment providers when processing a transaction.
- To advertising and analytics partners where the relevant technologies are enabled.
- When required by applicable law, court order, or lawful governmental request.
- To investigate fraud, security incidents, misuse, or violations of our Terms of Service.
- To protect the rights, property, safety, and security of MakeMyMsg, its users, or others.
- In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable privacy requirements.
We do not disclose personal information indiscriminately.
6. Data Storage and Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal and operational requirements. Retention may vary depending on the type of information:
- Account information: Retained while the account remains active and for an appropriate period afterward where necessary for legal, security, or administrative purposes.
- Personalization inputs: Retained as necessary to process the requested generation and provide related service functionality.
- Generated video content: Retained according to the applicable account and content-delivery functionality.
- Transaction records: Retained as necessary for accounting, payment verification, dispute handling, and legal obligations.
- Security and diagnostic logs: Retained for a limited period appropriate to security, troubleshooting, and operational requirements.
When information is no longer necessary, we take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations and legitimate retention requirements. Deletion from active systems may not immediately remove information from encrypted backups or records that must be retained by law.
7. Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, and misuse. These safeguards may include:
- HTTPS-encrypted communication.
- Access controls and authentication mechanisms.
- Infrastructure and application security measures.
- Monitoring for suspicious activity.
- Restricted access to operational systems.
- Security maintenance and diagnostic procedures.
No website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we work to maintain appropriate safeguards for the information we process.
8. International Data Processing
MakeMyMsg may use infrastructure and service providers located in different countries. As a result, information may be processed or stored outside the country in which you reside. Where required by applicable law, we take appropriate measures for international data transfers, which may include:
- Adequacy decisions.
- Standard Contractual Clauses.
- Other legally recognized transfer safeguards.
The safeguards applicable to a particular transfer depend on the relevant provider, processing activity, and applicable legal requirements.
9. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights concerning your personal information. These rights may include:
- Requesting access to personal information.
- Requesting correction of inaccurate information.
- Requesting deletion of personal information.
- Requesting restriction of certain processing.
- Objecting to certain processing activities.
- Requesting a copy of information in a portable format where applicable.
- Withdrawing consent where processing is based on consent.
- Managing advertising and cookie preferences.
- Submitting a privacy-related complaint to an appropriate supervisory authority.
To exercise a privacy-related right, contact: [email protected]
We may need to verify your identity before processing certain requests. Some information may need to be retained where required by law or necessary for legitimate security, transaction, or dispute-resolution purposes.
10. Children's Privacy
MakeMyMsg is not designed to knowingly collect personal information directly from children in circumstances where parental consent is required by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us at: [email protected]
We will review the request and take appropriate action in accordance with applicable legal requirements.
11. Data Breaches and Security Incidents
If we become aware of a personal-data breach affecting information under our control, we will assess the incident and take reasonable steps to investigate, contain, and address it.
Where notification is required by applicable law, we will notify affected individuals and/or relevant authorities within the applicable legal timeframe.
12. External Websites and Third-Party Links
MakeMyMsg may contain links to external websites, services, or third-party platforms. We do not control the privacy practices or content of external websites.
When visiting an external website, you should review its privacy policy and terms independently.
13. Your California and Other Regional Privacy Rights
Privacy rights vary depending on the laws applicable to your location. Where applicable, residents of California and other jurisdictions may have additional rights concerning access, deletion, correction, and the sale or sharing of personal information.
MakeMyMsg does not sell personal information for monetary consideration.
If applicable privacy laws classify certain disclosures or advertising-related data processing as sharing or targeted advertising, users may exercise available opt-out rights through the relevant privacy controls or by contacting us. We will process qualifying requests in accordance with applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services, data practices, legal obligations, or third-party integrations change. The updated version will be published on this page with a revised effective date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing changes that require it. We encourage users to review this page periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
By using MakeMyMsg, you acknowledge that you have had the opportunity to review this Privacy Policy and understand how information may be processed in connection with our services.